FAQs

The shipping cost varies based on the item and delivery location. For specific shipping costs, please refer to the product page. Shipping times usually range from 1 to 17 days, depending on the address and postcode.

Yes, we offer free shipping on items labelled with a "FREE shipping" label. There is no minimum spend required, and no coupon is needed.

We currently ship to the United Kingdom, excluding the Channel Islands, Northern Ireland, and Post Office boxes.

Currently, we only ship within the United Kingdom.

In case of a delay, we will notify you as soon as possible and provide a revised estimated delivery date.

Once your order is shipped, you will receive a notification with tracking information. You can use this information to track your order's status on the tracking page.

If you need to change the delivery address for your order, you can request this change within 1 hour of placing the order. Please contact us immediately through email or phone, and we will do our best to accommodate your request.

If your item is damaged during transit, we will process a refund or replacement after the courier completes their investigation into the claim.

If you need to change the delivery address for your order, you can request this change within 1 hour of placing the order. Please contact us immediately through email or phone, and we will do our best to accommodate your request.

You can cancel your order within 1 hour after placing it by contacting us via email at info@nonynana.co.uk or by phone at 07947788331. If the order has already been dispatched, please refer to our Return Policy and refund policy for further instructions.

We offer a 14-day return policy. To be eligible for a return, the item must be purchased within the last 14 days, unused, and in its original packaging. Certain personalized or perishable items cannot be returned. For more details, please visit our Return Policy page.

To begin the return process, kindly initiate a return request by selecting "Return your item" from the footer menu.

Or contact us through one of the following methods:

• Email: info@nonynana.co.uk
• Website: Contact Us
• Phone: 07947788331

If your item is damaged during transit, we will process a refund or replacement after the courier completes their investigation into the claim.

If the item was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of the return. If it was not marked as a gift or the gift giver had it shipped to themselves, the refund will be sent to the gift giver.

Regular priced items are eligible for a refund, but unfortunately, sale items cannot be refunded. Only regular priced items may be considered for a refund as per our return policy.

We currently don't offer direct exchanges. If you wish to exchange an item, you'll need to return the original item following our return policy and then place a new order for the desired item.

If you haven't received your refund within the expected timeframe, first check your bank account. If the refund is not posted, contact your credit card company or bank, as there might be some processing time. If issues persist, please contact our customer support for assistance.

We accept various payment methods, including credit cards, debit cards, and other secure payment options. All accepted payment methods will be displayed during checkout.

For any questions or concerns, you can reach our customer support team through the following: Email: info@nonynana.co.uk Online contact form: Contact Us

Yes, we offer gift cards that can be purchased and used as a thoughtful present for friends or family members. Gift cards are available in different denominations. Additionally, when you purchase a gift card, you can enjoy a 5% discount on its value. It's a perfect way to save while giving the gift of choice to your loved ones!