Return policy

Thank you for shopping at Nonynana. 

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us. 

Interpretation and Definitions 

Interpretation 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. 

Definitions 

For the purposes of this Return and Refund Policy: 

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Nonynana Limited, 142 Uxbridge Road, Hayes, UB4 0JH. 

Goods refer to the items offered for sale on the Service. 

Orders mean a request by You to purchase Goods from Us. 

Service refers to the Website. 

Website refers to Nonynana, accessible from http://www.nonynana.co.uk 

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. 

Your Order Cancellation Rights 

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. 

This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by: 

By email: info@nonynana.co.uk 

By visiting this page on our website: https://nonynana.co.uk/pages/contact 

By phone number: 07947788331 

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. 

Conditions for Returns 

In order for the Goods to be eligible for a return, please make sure that: 

• The Goods were purchased in the last 14 days 

• The Goods are in the original packaging. your item must be unused and in the same condition that you received it.

The following Goods cannot be returned: 

• The supply of Goods made to Your specifications or clearly personalized. 

• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over. 
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. 
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items. 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. 

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.

Please do not send your purchase back to the manufacturer.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

the cost of shipping will be deducted from your refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Returning Goods 

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address: 

142 Uxbridge Road Hayes, UB4 0JH United Kingdom 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. 

Gifts 

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You. 

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver. 

Contact Us 

If you have any questions about our Returns and Refunds Policy, please contact us: 

By email: info@nonynana.co.uk

By visiting this page on our website: https://nonynana.co.uk/pages/contact 

By phone number: 07947788331